SAFE AS AT HOME - Coral Rock by Bansei

 

SAFE AS AT HOME - Coral Rock by Bansei

In response to the COVID-19 pandemic, we'd like to introduce a security protocol in Coral Rock by Bansei-Hikkaduwa, providing you and our employees with conditions for both comfortable and safe stay and work. Our code of good practices is based on three principles 

·    Safe guest,

·    Safe stay,

·    Safe employee,

The Code follows the current Regulation of the government. At the same time, we would like to inform you that all detergents and materials used for disinfection have the necessary anti-virus and bactericidal certificates.

RECEPTION & CHECK-IN PROCEDURE

§  The reception area and hotel lobby are disinfected several times a day and regularly ventilated.

§  Hand sanitizer, gloves and disinfected pens are available at the reception.

§  The reception desk, payment terminals and room keys are disinfected on a regular basis and must be disinfected after each check-in.

§  Safe distances have been set for guests waiting in queue for reception. The maximum number of guests staying in the hotel lobby is limited to 6 people.

§  The check-in procedure includes mandatory health declaration. Failure to express the statement may result in the inability to provide the hotel service

§  Reception staff work in disposable gloves, and the registration procedure takes place through a protective face mask.

ACCOMODATION

§  The space of each room is compulsorily disinfected after checking- out, along with complete disinfection of furniture and equipment available in the room, in particular a telephone, mini bar and TV with remote control.

§  Disinfection of bathroom rooms is carried out every day using single-use materials and disinfectants.

§  Daily cleaning takes place only at the guest's request, taking all necessity precautions. The procedure is supplemented with thorough ventilation, each time disinfection of furniture and equipment available in the room,

§  All rooms are equipped with hand sanitizers.

§  Cleaning staff work with gloves while maintaining a safe distance from guests.

PUBLIC SPACES

§  Door handles, handrails, light switches, doors leading to the corridors and staircases are disinfect several times a day.

§  The corridors and hotel lobby are ventilated several times a day

§  Entrance to the hotel lobby is equipped with shoe sanitizing mat. 

§  Hand sanitizer is available on each room of the facility.

§  Only guests of the hotel and employees are allowed to stay on the premises.

RESTAURANT & BAR 

• The restaurant opened daily from 07.30 to 22.00 and bar opened daily from 10.00 to 22.00, in the current sanitary regime.
• Meals might be delivered to room upon guest's request, with respecting all safety rules.
• Room service waiter trays are regularly disinfected. Cutlery, porcelain and glass are scalded each time in accordance with sanitary procedures.
• Room service is free of charge only for the A ’la carte & Beverage menu.
• Restaurant staff work in disposable gloves and masks / face shields, maintaining a safe social distance.

POOL AND SPA 

·    Spa area remains closed until further notice.

·    Dispose of your used pool towel properly in the appropriate container.

·    No limitations for the swimming pool but minimize the use of the pool for your health and safety and use the general rules and regulations.

EMPLOYEES

• All employees are regularly trained in compliance with safety standards and procedures in accordance with the requirements of WHO, and the Ministry of Health.
• After coming to work, each employee undergoes a well-being checkup, in case of negative symptoms the employee is not allowed to work
• Each employee performs his duties in disposable gloves and, in accordance with the requirements, in a mask or protective helmet, in parts of the facility where direct contact with the guest takes place.
• Employees have access to disinfectants - liquids, wet wipes and personal protective materials.
• A rotary work system is introduced in all departments.
• Common rooms for employees - toilets and facilities are disinfected regularly, using all safety standards.